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Do you have a system or solution that you are unhappy about? One that could be improved? Perhaps something that supports a key business process but is unreliable, not as secure as it should be or just difficult to use?

Think of ONE system that you have in place already and then consider the following questions:

Question Strongly Disagree Strongly Agree
1.The system is important to the running of the business
2.The system is time consuming to use
3.The system is understood by everyone
4.Extracting data from the system is straightforward
5.The documentation is complete, accurate and up to date
6.The system requires few people to make it work effectively
7.The system hardly ever goes wrong
8.The system contains sensitive information
 
9.A system failure impacts on Employees
10.A system failure impacts on Customers
11.A system failure impacts on Revenue
12.A system failure impacts on Profit
13.A system failure impacts on Credibility
14.A system failure impacts on Suppliers
 
15.Inappropriate disclosure to non company personnel could lead to Loss of reputation
16.Inappropriate disclosure to non company personnel could lead to Litigation
17.Inappropriate disclosure to non company personnel could lead to Competitors gaining advantage
18.Inappropriate disclosure to non company personnel could lead to Risks to employees
19.Inappropriate disclosure to non company personnel could lead to Serious PR incident
 
20.Business decisions rely on the accuracy of the data and reports
21.Business decisions rely on the speed of the delivery of the reports
22.Use of the system is fully audited
23.The system complies with current data protection regulations
24.Our internal IT team fully approve of the system
 
25.The users are satisfied with the current system
26.Senior management are satisfied with the system
27.People enjoy using the system
28.People use the system frequently
29.The system is easy to understand, even by new starters
30.The system empowers people to do over and above what the system was intended to do

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